Am I being impatient

As some of you may have noticed I bought a Shure V15xmr from a certain hi-fi company last week, and it arrived on Thursday with a bent cantilever. I of course got straight onto the phone, and they told me they would send me an email to reject the cart, and would phone me on friday am to see if they could replace just the stylus.
Friday came and went, I rang them at mid-day and got a bossy woman (is there any other kind?) who told me he was very busy you know and would get back to me. I tried at 4.30, and he'd gone on an installation (home?)
Anyway I rang again this morning and got the same woman who was equally rude, but no nearer to a replacement, apparently he 'can't get through to Shure' What do you reckon should I ring them up and play merry hell, and run the risk of antagonising them, or should I be patient for a bit and hope that that brings some result.

 

lordsummit,
make it clear to them that you are rejecting the cartridge under the distance selling regulations and that you are perfectly entitled to your money back (and are willing to go to the small claims court to get it). confirm this by e-mail and in writing. then you'll be in a much stronger position. if you want to wait and be pissed about while the guy finds time to fix the cart (for no extra money) then go ahead but i'd be angling for either a replacement or money back.
was the place offering a particularly good deal? or can you get it elsewhere for the same price?
cheers


julian.

 

It was a particularly good deal ie offering credit, so I actually suspect my next port of call may be the credit company. At the time I had no money spare, and paying £8 a month for a couple of years seemed a pretty good idea. If I can't sort it out, I'll have to use the proceeds of the stuff I've got on ebay. That was supposed to be going towards the purchase of the Meadowlarks

 

Your contract is with the retailer not Shure. Its not your problem if he can't get through to them. Demand your money back, he sounds like a cowboy.

Bob

 

In a nutshell. It's his responsibility. Don't let him p$ss you about.

:argue: :beat: :beat:

 

as i understand it, the contract is between the seller and your credit card company, hence they will refund and pursue thier expenses. But phone your CC company first to find out thier mo, mine insist i must return the good first, wether the retailer wants them or not. Simple enough to do, send by recorded post and if they sign that should provide enough proof to the cc company

good luck mate

 

Send letter saying if no joy by a certain date then you want a full refund inc postage cost, when writing anything give them deadlines, if I don't hear from you after I will instruct my solicitore to pursue this through small claims, I ordered my V15 from a guy in hong kong, £140 he said he will make transaction $150US to minimize any import duty, tell HFB to get finger out or give you your money back.

 

Indeed I shall tomorrow. I shall stamp my feet and demand they send a new one, and collect the old one at the same time. If not I bought it on their finance, so I will contact their finance company. The threat of that will hopefully give them a prod......

 

right I stamped my feet, and I'm starting to feel a stitch up coming. It will be collected tomorrow, and sent off to Shure for inspection. Is this acceptable, it strikes me that this means I'm likely to lose out. Mr Lord, it appears to be your fault.... None of our cartridges have ever been damaged in transit etc........

 

make sure ( ) that the package is insured. you should demand an immediate replacement be sent while the busted one is at Shure otherwise you are out of pocket.
cheers


julian.

 

Lord, demand your money back under distance selling regs and buy elsewhere, this is not acceptable and is questioning your integrity.

pretty sure they can offer the manufacturer has a look but you don't need to accept this, there is a 7 day rule with distance selling and you contacted them within this period, i'd suggets that they were cowboys and you wish to deal with a copany that treats it's customers with respect and integrity.

 

How annoying.

IME cartridge companies are generally helpful, I think they must be used to dealing with damage claims, so let's hope Shure sort you out. Hifibitz, on the other hand, seem to be acting like arses, which is useful to know for anybody else who was thinking of doing business with them.

Good luck.

-- Ian

 

They did to be fair say that Shure didn't expect to quibble. Hopefully they will just rubber stamp it. Having said that, it does give them an escape route doesn't it. The only good thing is I've got stuff on ebay at the moment, so that will pay for a replacement stylus if the worst comes to the worst, but I really don't think it should. I've read the distance regs, and they seem to imply that if the damage can be pinned on me in any way i would then become liable, ie I'd only get a hundred back as the replacement part is £200. Not good I don't think

 

Lord, the contract is between you and the retailer, not shure.
AFAIK it is the retailers responsibility to refund or replace, you dont have to wait for them to contact the manufacturer

 

sounds like from the arsey womans attitude she reckons you did it, and are trying to swindle her.
not really the case a lot of the time. I am sure the odd one or two do, but most people who buy these things are good decent types and it pees you when they come back like that

 

I wouldn't mind but when they get it back they'll see I've not even opened the packaging for the fixing kit etc.

 

How many people need to tell you that it is sod all to do with Shure before you act on it. Your contract is with HIFI Bitz. Do not let it go anywhere but where you bought it from. Return it by registered post, to the dealer you bought it from, quoting all the relevant legislation you've been referred to here, insisring on a full refund. Cheating con artists like these will try every trick in the book to stop you getting all your money back. Stand firm, insist on your rights and follow through if pissed about. In future make any purchases like this by credit card. If over £100 but less than £10000 you get double protection cos the credit card company are equally liable.

Bob

 

HiFiBitz.co.uk is the E-commerce side of Romer's HiFi in Great Harwood, near Blackburn - their address is on the website. Not too far from Monkeytown to go and thump a fist or two on the counter... Saturday, about 3pm, should be the most suitable timing...

Best of luck,

Ed.

 

It is going back to Hifibitz with a letter rejecting it and quoting the relevant legislation. I also have an email saying they will check it and replace it.......I have also pointed out on the letter once again for the benefit of those hard of learning people at Hifibitz that it is nothing to do with Shure, it's a contract I have with them and that I will if necessary pursue the matter through the small claims court. I just don't want to have to spend hours I haven't got pursuing the matter

 

Be sure to inc the cost of your postage and your time, if you have to make a claim