Amazon

Hi Guys - a little advice please.

Sold a dvd series on Amazon Marketplace on 27th May, no problem, disks sent the same day. 7th June I get an email from the guy asking where the dvds are. I write back a bit stumped, dvds were sent, why you taking so long to get in touch when I HACE to send the dvds within 2 days of the order, have you checked sorting office etc - get no reply from him.
Bit concerned so I send another email today - have the dvds arrived yet - get a stinking one back from him, no they have not, what you tryin to pull, give me a full refund or I'll write negative comments (oh no, now I'm scared!) etc etc.
Thing is, this guy wont help himself - I'm asking if there are any similiar addresses, has he checked sorting office, any previous probs with mail etc etc and he's refusing to do anything, saying all my problem.
Where do I stand - I will get in touch with the PO but can't see it coming to much, dont want to refund the guy £25 and be left without the dvds

Any advice

Thanks

Ian

 

Did you get a certificate of posting? If so you're insured to £25.

Bob

 

no (lessons learned and all that sort of stuff).

Never had a problem before and got lazy.

 

Oh dear, no proof of posting

It's possible the guy is trying it on.

Then again, a lot of mail does seem to still go missing (although I've never lost any).

 

I think thats my problem Chris, I'm sure this guy is tryng it on, obviously no proof, just from his emails, and reading between what he says, basically I just dont believe the guy

But what can I do?

 

Id play the waiting game with him.

Tell him you've reported the missing mail to the post office who are running a search. The search will take up to 30 days before the item is delcared missing.

If he hasnt received the item after 30 days to get back in touch with you.

If he does get back in touch after 30 days, Id get him a replacement ** and use recorded delivery in the future.

Id do this because if he is a chancer, then he will probably get bored after a few weeks.

** replacement because IF he already has them, a second copy will appeal less than money back.

Just some ideas.

Chris

 

I've had items not turn up when ordering through amazon's market place.

I didn't send an email like the one he has though!

Does seem a bit odd that's he's jumping to acusations and threats so early!

Not really sure what to advise, other than learn from it (recorded delivery in future), and the waiting game idea sounds good. He may of course be honest, just with a bit of an arsey online temper!