Just thought you might like to see true customer service in operation guys;) I was looking through their sale list the other day and it advised to call or email for details on cables. I tried to call but it was diverted to a mobile which was switched off. Professional! Sent them an email and got the following, curious reply, "Dear Sir, We are well aware of your purchasing habits through Audiogon as we are in your apparent interest in Avalon Acoustics speakers expressed through Mr. John Roberts of Midland Audio Exchange some time ago (as well as a demonstration he provided). We regret we have no Cardas cables of the kind you mention on a reduced price offer and is highly unlikely we will in the future. I am confident Audiogon will be able to supply those at a cost that would suit you. regards Audiofreaks Ltd" Now forgive me but having bought kit through MidlandAudioXchange that was supplied by this company I would have expected a slightly more cordial response. I therefore responded with the following: "Dear Sir, Either you have a limited understanding of the subtle nuances of the English language or you appear to be offended in some way by my honesty. Still alienating potential buyers by replying in a seemingly terse manner seems to be poor business. I have purchased three items from John all imported by your company and purchased without wasting John's time. I will not be making the same mistake in future." .....only to receive this response..... "Dear Sir, I am happy to accept my very limited understanding of subtle nuances of the English language as well as unlimited understanding of your "honesty". Incidentally, my command of your (seemingly) mother tongue is probably superior to yours, but my modesty would not allow me to accentuate such an immateiral ingredient. It is probably due to the former above mentioned element that I failed to understand any offence my comments would have generated. If so, I apologise profusely. Perhaps it is your own sense of "honesty" that may have generated all the sentiments that have prompted you to respond to my mail. I applaud and commend your prudent use of the term "seemingly" when mentioning terse manners as it is nothing but a speculative assumption. Our sincere thanks for purchasing three (!?) items we import (which ones they would be as we think we would be advised of that by Mr. Roberts) and my deepest respect to Mr. Roberts for even conducting the business with our products with any member of the public who has a habit of choosing between a legitimate UK source and Audiogon. I totally agree with your decision not be making the same "mistake" in the future. It would be nice whether the mistake was the product and its quality, the price you paid (which I would like to hope was slightly higher than those offered on Audiogon) or something else. As a matter of company policy which has kept us in healthy business (with ethics, princples and without alienating potential credible customers) we do not promote or market discounts and deals, but products with quality and substance Yours sincerely, B Bozic Director Audiofreaks Ltd" Now forgive me here guys, but am I misinterpretting this or is this supposed representative being a complete imbecile? Does this suggest to you that business ain't what it was and he feels threatened by the Internet? Sadly if this is the kind of customer service one can expect from a major UK distributor (as an existing client I might add!) is it any surprise that UK dealers are suffering so much? Any thoughts re Mr Bozic?