You should tell my housemate that - he swears by the Mk2, and I swear AT them - especially the crappy ones that have high-winged seats and the awful oscillating lights problems...

Good; he must have cost them a fortune in complaint payouts.  Our trip to Birmingham was a disasater on Friday - all 8 of our group had booked seats, and none of the booking reservation displays were working.  Mind you, that was irrelevant, since there was barely standing room.  It was so overcrowded they had to stop at Taunton and the announcement "This train will not leave until some of you get off" went out.  Great.  I wasn't going to move though - since it wasn't mine or the person in my seat's fault, Virgin could sort out the mess...