Ebay

OK, maybe I'm still a bit paranoid after the Rotel, but why does nobody bother replying to your messages after you have bought stuff off their... its the height of bad bloody manners

First off, sent payment straight away for the speakers. No email or messages to say he had received anything or what he was doing.

Second, the amp, won the auction for that, once again guy said on ad he'd accept paypal, once again no option on the "Pay now" screen, went through with it anyway to keep above board, and sent him a message asking how he'd like the money. No reply.

Bloody annoying IMO. If people buy stuff off ebay from me, I always try and keep them informed whats going on. Its obvious though that my courtesy does not seem to extend to most others.

Rant over!

 

I got bad feedback on my 100% positive because I ordered a hard drive caddy and had no response from them after paying. I even emailed asking if they could send it quickly as I needed it for something. No reply a day later so I asked them to cancel the order.

It turned up two days after ordering! I left feedback saying good item but very bad communication. Neutral rating. They left me negative feedback saying 'you pay we ship, that what ebay is about!' Along with an email saying if you remove your feedback we wil remove ours! This was from a 'company' selling on eBay!

 

Interesting.

One of the guys has now got back to me and I have paid him. The speakers however, I sent a payment, but in ebay the payment column has an hourglass and it says in paypal its unclaimed. The address is hotmail. I am wondering if its gone in his junk mail?

I've tried sending him a message asking if he has got it. Never heard anything back yet.

 

Response to emails is poor on ebay. Got to say on the whole its not been a bad experience for me. Lot of considerate HiFi people sell their stuff there.

 

As I've said before on PFM, eBay really needs to reform the feedback system because it's being completely abused by 'power' sellers who won't give feedback until you've given them a positive. They know you need it more than they do.

Can't see why they can't have an escrow system for feedback; ie: feeback is not displayed until both sides in a transaction have provided it. That would completely avoid tit for tat negatives and seller abuse. AFAIC once a seller recieves payment they should post positive fb since the buyer has now done everything they're supposed to.

Michael.

 

I've always had pretty good communications with sellers. Infact, I make a point of making contact before bidding, even if it's something like "can you confirm the condition is as you describe in the ad?". Just to check if they actually do respond.

 

Problem is MO, most people are a lot more keen to reply when they think their sale depends on it than replying once its a done deal.

 

I think that means he's not 'upgraded' to a Paypal account that takes card payments, ATM it'll only do balance payments. To get the money he'll have to upgrade and then you start paying commission on all transactions when you 'upgrade' with Paypal.

 

I approach feedback in such a way that the buyer leaves feedback first once any issues are resolved. So if I'm the buyer I leave feedback once the item is received and tested (where appropriate). If I'm the seller I wait until feedback is received assuming above resolution process (where necessary).

I had one recently where I sold a piece of software and data cable (a proprietary canon camera thing). I sold it as compatible with 98, me, 2k and XP, USB only. The buyer came back and said it didn't work on XP and he wouldn't have paid so much for it if he'd known... Then a day later said he was going to leave negative feedback because I was not responding (and his feedback profile showed that he never left feedback for sellers). Actually what had happened was that AOL had blocked my email (from my hotmail account). I sent him the next message pointing him to the software update and explaining that I had responded to his message.

I got a rather sheepish, apologetic reply, and a couple of weeks later he left positive feedback. I was tempted to leave him a neutral, but he had paid quickly and had left positive for me, so I left positive.

 

To avoid a problem like this, I prefer to use the "yellow button" in ebay's "contact buyer" option. My message will be sent via ebay instead of my own email account. Then the buyer/seller cannot deny that my message is bounced by his/her ISP.

 

I think I'm vey courtious to people I see things to,I contact them straight away.I tell them when I'm going to post,I give them the tracking number,will contact them to see they have recieved it,once they've recieved check to see it arrived safely,it works and they are happy,good communication in any walk of life is vital.

 

With my latest purchase the postage was quoted as £7. I thought that a bit low so asked him to confirm it along with some other questions before I bid. However, I had to go out so bid before his response. He replied while I was out (and while the auction was still going) saying postage would likely be MOre like £10-£13.
After the auction he sent me a message saying send a cheque for X amount (working out as an extra £3 on top for the extra postage).

Like I said, £7 seemed a bit low, and I'd have been happy to pay the extra to ensure it posted securely, but I'd have expected a politer request for it than simply adding it on without mentioning it and perhaps asking if it was ok with me!

 

I would certainly agree with only replying through ebay's own messaging service, where possible. This should prevent any e-mails going astray. There are also a large number of people who appear to think that sending e-mails costs money! I have bought from some big sellers who have actually informed me that they have recieved cash, are shipping, etc, without being prompted, why is it so difficult for others?

 

A lot just boils down to whether the person you're dealing with has much in the way of manners. An ignorant person in normal everyday life ain't going to make an effort for an eBay transaction. Luckily, have never had any problems to date with eBay but I guess there's going to be a first time sooner or later.

 

Indeed... I always tell people whether I've received payment, shipped/tracking no, etc. Result is 68 feedback at 100% positive and 15 or so that never left feedback. I've once had to leave negative.

 

I had a horrible experience in ebay last June as a buyer. Read this:

http://www.pinkfishmedia.net/forum/showthread.php?t=13585

Hon

 

I think out of about 250 feedback returns, there have only been literally one or two that didn't bother leaving any. They were ones with high feedback...

 

As a side note for those who think there's no bargains to be found on ebay anyMOre....

I'd been watching cd players for a week or so. Managed to get the Alpha7 for £67 which I thought was good. I went back to clear my watching list earlier and noticed a marantz cd6000 ose had gone for about £10.50!!!

 

Well I've sent the guy I bought the speakers from another email (this time from my email rather than ebay).

The guy has not claimed the money, which seems odd to me. In fact he seems to be a dealer because he has lots of recent good feedback, and its all hifi gear. A lot of the people who are giving good feedback spoke of good communication also, so the not hearing anything at all seems somewhat perplexing to me.

I'm beginning to wonder if somethings happenned to him TBH.

 

You probably need to put in a request to claim back the money. I sent £500 to the wrong email address once! Luckily for me it didn't have a PayPal account on the other end of it so the cash was un-claimed. I got it back within 2 weeks.