internet shopping...

just a quick query here guy - I'm thinking of buying a new amp from superfi online - while I think this maybe better than my existing setup, the only way I can tell is when I get it and have a listen...

what are my option is i don't like it..? - can i return it..?

just I've only ever bought 2 new component from the web and not sure what my rights are...

cheers

 

http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/

Would come under the distance selling regulations - see attached link. However, a recent survey found a large proportion of Uk online sellers do not comply with these. I believe the vendor you mention is quite agressive when it comes to returns.....


"Cancellation periods
The regulations give consumers an unconditional right to cancel an order. This is to allow the consumer the opportunity to examine the goods or consider the nature of a service.

If a consumer cancels an order, written notice must be given to you by:

goods – seven working days from the day after that on which the goods are received by the consumer;
services – seven working days from the day after that on which the consumer agrees to go ahead with the contract.
If you fail to provide consumers with written confirmation of all the required information, then the cancellation periods can be extended up to a maximum of three months and seven working days. If the missing information is provided during this time, then the cancellation period ends seven working days beginning with the day after the full written confirmation is received by the consumer.

Where a contract is cancelled, the consumer must ensure that reasonable care is taken of any goods received and 'restore' them to you. This does not mean that they have to return them - unless you stipulate this in the contract - only that they make them available for you to collect.

You must refund the consumer's money as soon as possible and, at the latest, within 30 days of receiving the written notice of cancellation. The consumer may, at your discretion, be charged the direct cost of returning the goods, but you must tell them about this in the written information you give them.

If payment for the goods or services is under a related credit agreement, the consumer's cancellation notice also has the effect of cancelling the credit agreement."