Linn Customer Service

I have to say, very impressed with this, excellent manner and speed with enquiry.
Top notch service and satisfactory outcome, I needed so info on the Karik, couldn't be more helpful, polite.
A lot more companies should take note of this quality aftercare service. Most impressed Wm

 

Seconded - I've had to contact them a few times now(oil for t/t, grill for speaker, and question about active/passive speakers) and they've always been top notch. Gave me the oil for free , too, bless them.

 

Yup - top notch. They helped me obtain a replacement for my [Troublesome] Genki (which kept dying) despite the distributor's best efforts to keep having it fixed.

 

I take it these were by telephone? SOmetimes they take a day or two to reply to emails.IME.

 

Steve, yes this was a phone enquiry sir

 

good for them, lets have a name and shame for good companies responses and bad?

 

I've never had any trouble with my Linn stuff, but when I've askled a question by 'phone or by mail, the customer service department has been unfailingly helpful and polite, even with the dumbest questions.

 

Linn customer service is indeed superb. There was a certain Linn dealer who 'did a runner' with a good few sales when going bankrupt a few years ago (I won't name them), they rang up the card of someone who was known to one of my friends for a Classic, and when he went to collect a few weeks later the shop was totally deserted. He contacted Linn (who had not received any payment for the item), and they honoured the sale and even arranged for one of their employees to do the installation. Can't get much fairer than that.

The LP12 is a great example of their service too; a product first designed in 1972 that you can get hold of every single part as a spare – one of the reasons it is such a good second hand buy.

Tony.

 

yep, good and helpful.

When the mounting pad for the motor on my Basik disintegrated they sent one FOC next day. cant say fairer

 

Feel free to post about good service but it gets a lot more complicated when you want to gripe about bad service on a public forum.

The "shamed" companies might not take too kindly to it and lawyers would start getting involved . Not something I'm really keen on.

Michael.