Visa card Question

Hi all
It appears I,ve been shafted by either seller or postoffice after buying from that well known US audio site
now question,paid via paypal but the 30 day rule has lapsed so they dont want to know
have contacted visa regarding refund they are sending out a "dispute form" does anybody have any experiance on the procedure/timescale of this system ?

cheers chaps

 

Kev,

I had a problem a few years ago where someone bought a kitchen on my Barclaycard - ironically enough, only a couple of weeks after I'd done the same thing. Turned-out it was a result of someone "double-swiping" the card in my local petrol station and using the details to shop via phone.

Barclaycard sent me a dispute form to complete and the amount in question remained "frozen" on my balance until the investigation was concluded. By frozen, I mean it remained on my balance, but I didn't pay it off and didn't incur any interest charges for not doing so.

From memory, I think it took 4-6 weeks to resolve.

 

thanks for the info