VW might be arrogant and disinterested, but these days they're also purveyors of really poorly made vehicles too, if my dads 2 Passats were anything to go by!  Before you ask, the only reason he had a second was that after a few letters were exchanged between VW UK, the dealer and my dads solicitor, it was agreed they'd replace the car with a brand new identical spec car for no additional cost. 

The second one was only slightly better mind, and suffered more serious problems such as water filling up both rear passenger doors owing to poor seals, doors that wouldn't always or close open properly (you'd think it'd be impossible to bugger up a door mechanism  and it had the potential to be dangerous, were there an accident and we had to escape!), as well as similar electrical gremlims as the first car.  It was only 3 years old when he traded it in - he has a Subaru Legacy now.

If only everything in life was a Volkswagen - we'd all be ****ed!