Bob McC
living the life of Riley
No but your post implies you want it all back.
I'm just following the trodden path using template letters. If they offered all charges refunded, minus a fair sum (eg. £8 pounds or so per charge) I'd be happy. However a sum offered as a gesture of goodwill isn't acceptable to me, I want them to concede they have acted unfairly; which they have.No but your post implies you want it all back.