Has the site been down or is it me?<eom>
Complete outage across our hosts' network again since about 10:45, with no explanation - I'm starting to sense a theme... Sorry for the hassle, guys!
We're currently on a dedicated server from 34SP, which is hosted at Interxion in London, with a connection from Level 3.
Their colo prices are very good indeed, but their network uptime sounds a pain. Do you have any SLA? Do they ever confirm what went wrong, etc. We pay £150 pcm for our 1U colo's (Telehouse London, 100Mbit burst, 60GB data transfer pcm), but other than planned maintenance windows we havent had one single minute of network or hardware downtime in 3 1/2 years. Nevertheless I feel we are paying a little over the odds these days. Our own hosting is much more cost effective, but our leased line seems a bit narrow these days.
and when zerogain goes awol, so does cyrusunofficial! been with 34sp for 3 or so years now; there has been a 99.9% uptime with only 2 failures in recent memory. i think that's good for an account that costs £25 a year.
I am with 34SP for three sites which I run, I can't really fault it for the money. Even the best hosts have their off days.
No SLA with 34SP, but they're actually pretty good for uptime - just frustrating when it does happen. You usually get pretty good support regarding downtime issues, but from an end user point of view, they seem far too relaxed about things, but I imagine there's more going on behind the scenes than this suggests. When there's been more lengthy downtime in the past on some of my shared hosting accounts from hardware failures, they have offered compensation.
But that's like nearly 9 hours per year downtime. We'd ideally need 99.97+ to satisfy the SLA we offer our clients. Having said that the cost is extremely attractive.
Sssh! You'll have to talk quietly or you'll hurt ZGs feelings. We don't want to make a big deal out of it but ZG's been a bit fed up for a while. It can't be easy listening to folk moan on, but things went south after the announcement that IAG got Mission. We daren't mention the new A - U - D - I - O - L - A - B product or things might really come to a head. Anyway, there's been some counselling and a course of tablets to help put things back on the right track. ZG's going out for walks every now and then so if you don't get an answer straight away then you know the reason why.
