Well, indeed the chap in my local did not inspire confidence. This has given me two thoughts, 1) Dabs customer service is amongst the worst I've come across. 2) Go back to the original idea of buying a dedicated PC and using the HDD in there. Probably a neater solution. WIth the dedicated PC it can come off the network and won't have to do anyhting except play music which will mean the less likely hood of dropouts, not that I get many of those now anyway.