Some advice : RE S/H Dealers

I beg to differ.
Honest, not from what i have seen. Bltent dis-information would be a tad closer to the mark. Telling me he had posted last wednesday, when the special delivery (24hr) date was yesterday. Telling me he had already ordered from Madisound, when he had not. Hmm, shit service, shit dealer.

 

lord,
in todays technological world there is no excuse for letting customers and potential customers slide. i don't mind if the guys busy or if it takes him a few days to get information to me but a phone conversation arranging a demo and time, explaination that i'm going to be making a long journey and then a no show from him with only an answer phone message to talk to is just rude. Then not even an apology or explaination phoned back later in response to one of the 4 messages i left on his phone whilst wandering round brighton for a couple of hours was just the icing on the cake - though i made the best of it and had a nice enough time by the sea.
more recently as i said i decided to give him another try and find he can't even be bothered to return an e-mail. perhaps he's better in person but frankly i just don't care any more.
so far it's 3 pissed off people to 1 satisfied customer not a good ratio imho.

i bought my dac (from another david as it happens) from a small manufacturer, david was very accomodating, returning my e-mails promptly with all the info i asked for. he sent me reviews and when the deal was done the kit was sent promptly - even when the delivery service ballsed things up (it was a friday afternoon after all) he was great, sorting out tracking numbers and things straight away and the thing was in my hands on monday lunchtime. i've just ordered an upgarded filter from him today and he's said i'll get it tomorrow - i fully expect this to happen and for it to be fine when i recieve it.
cheers

julian

 

Penance,
I do understand that he told you one thing and did another, but he did honour the important promise. Months of delay is highly irritable but it is more understandable than some similar issues I have encountered and heard of.

Julian,
There is always an excuse for letting customers slide... e.g. if an individual 'phoned you (as the hypothetical seller) telling you he was going to visit on '***day' and spend £*** you would mark it in your diary like all the others in the past (a large percentage of which would have been no-shows).
Then, you are offered a confirmed buy/sell from an old and trusted customer/dealer on the same day with a much better profit margin on offer...
What do you do? Turn down the old business partner or hang around waiting on the off chance that the 'keen customer' is one of the few that actually turns up?
Basically, no matter how important you think your custom is, it is but a drop in someone elses ocean! As for the 3-1 ratio it is always easier to find a critic than an advocate. (Hurrah to this rare thread: Praise!). Your technological point is obscure, a person has to 'phone or type no matter what, this takes time, that time is not yours to expect or demand. If it is given then be grateful, if it is not then try to understand.

I suffered slightly similar frustrations to you both from the chap concerned, but because the bargain I wanted (and got!) would never be available again at that price I perservered. I was sold the item on a 30 day sale or return basis and had follow up checking that I was happy unlike any other dealer!
Now as a 'known and liked customer' (I turned up, was patient, didn't get stroppy, paid promptly, etceteras) I receive better advice and service than from any dealer I have previously known.

 

lord,
all you say is fine but when that customer has informed you that they will be making a special trip it is only polite to inform them that the reason for their 200 mile trek is no longer there. as it was this didn;t seem to be the case from his website as the stuff i went to see hung around on there for a few weeks after. my beef is with the fact that there was no explaination, no appology and no response to my messages left on his mobile saying stuff like 'i'm in brighton, i've driven 200 miles, i'm ready to spend if i like something so where are you?' the guy in the music shop 'up front' couldn't get hold of him either and tried several times for me so he knew it wasn't a wind up. even a call on the following monday to appologise or explain would have gone some way to mollify me but not even that was forthcomming.
to me this is the height of rudeness and if someone asked me my opinion of that dealer i'd still say 'he's rude, unreliable and doesn't follow through on his promisies' to anyone who asks.
cheers


julian

 

There realy is no excuse for lieing to customers. A simple "i am sorry, i have been very busy" would do the trick.
But blatent BS to try and shut up a customer is completely unacceptable.