Virgin getting a lot of complaints again I see. Probably the reason they've just lost the X-Country franchise - they're spitting blood too.Obviously they're having customer service,capacity and punctuality problems but they have invested an absolute fortune in rolling stock + infrastructure. And for what? I pity the next company to take over this franchise - a poisoned chalice methinks. For the record I have a few good mates who could be out of work in the very near future directly as a result of this. Perhaps this is worth bearing in mind the next time you think about moaning about a loose bit of carpet / bins not emptied for the last 20 mins etc etc. (No,I don't work for virgin). :)